Refund Policy

RETURN POLICY 

Garuda is committed to ensuring an easy and transparent post-purchase experience for all their customers.  All customers must review the conditions below before requesting a return.

Eligibility for Returns

A product is returnable only if all the following conditions are met:

1. The damage/defect/missing part is reported within the return window displayed on the product page.
2. The product is unused, returned in its original box, with the MRP tag, manuals, warranty card, accessories, batteries, cables, and any other additional components supplied in the package.
3. The product is the same as that which was delivered, wherein the serial numbers, labels, and internal markings match.
4. The product was not damaged while in your possession or through improper handling, crash impact, water exposure, or attempted repairs.
5. The products have not suffered customer-induced damages such as crash marks, water/moisture damage, burnt boards and components, unauthorized repairs, use of unauthorized parts, including consumables and any other restrictions provided under the warranty card.
6. If the issue is related to calibration, firmware, connection errors, or other technical matters, Garuda may schedule a remote diagnostic or technician evaluation, depending on service availability.An unboxing video of the product is taken upon receipt, showing damages/defects/missing parts.

DISCLAIMER: To maintain eligibility, all products must be returned with original accessories, batteries, propellers, manuals, cables, packaging, and labels. Refunds will be processed within 7 working days post quality check and verification.

The Quality Check and verification shall include, but not be limited to, serial number verification, propeller usage marks, battery cycle count, flight logs, packaging condition, unboxing videos and damage check of drone components and accessories.

Garuda shall bear shipping responsibility only if the Product is proven to be received in a damaged condition or if a different product is delivered. The Customer shall be fully responsible for shipping for any other reasons.

Bulk Orders and B2B Orders are not covered under the return policy and shall only be covered under warranty.

Non-Returnable Products:

Some drone-related items cannot be returned due to usage or safety concerns, including but not limited to:

1. Propellers, batteries, chargers, and other consumables that show signs of use.
2. Drones with Software licenses and activation codes curated for the Customer.
3. Products damaged due to improper handling, crash impact, moisture exposure, or unauthorised repair.
4. Products without original packaging/components
5. Custom-built or special-order units
6. International orders are non-returnable, but may be eligible for refund within 7 business days of quality check and verification if damaged or defective.

DISCLAIMER: Garuda reserves the right to flag and restrict user accounts that have excessively returned or misused products.

Note: Consumables mentioned above shall be returnable only at the discretion of Garuda if proved to be unused or defective on arrival.

Reporting Delivery Issues

Customers must report shipment issues within:

1. 48 hours of delivery for missing items, damaged items, or tampered packages
2. 3 days for missing accessories

How to Schedule for a Return :

To return an eligible product :

1. Sign in to your account in the e-commerce platform.
2. Access Your Orders on the website.
3. Select the product you want to return.
4. Specify the reason for return.
5. All returns require a Return Goods Authorisation (RGA) Number, which will be sent to your registered Email ID. This RGA Number confirms that your return request has been authorised.
6. Enter the Return Goods Authorisation (RGA) Number generated to your registered email ID and verify the same in the returns page.
7. Await Return Goods Authorisation (RGA) approval sent to your registered Email ID.  
8. Once approved, ship the product within 30 days.
9. The product must be shipped as per the instructions provided by the Company. The drone should be packed in the same foam cutout, the battery should be discharged below 25%, the prop guards must be removed, and the original packaging must be available along with the product.

DISCLAIMER: Do not ship any product until you receive the official Return Goods Authorization (RGA) approval sent to your registered Email ID.

How to Obtain Your Return Goods Authorization (RGA) Number

1. To receive an RGA Number, submit a return request through your Garuda account in the Returns page.
2. Garuda’s support team will review the information and may contact you by mail for additional details, such as photographs, videos, serial number verification, or a brief description of the issue.
3. After the return is approved, Garuda will issue an RGA Number via email ID registered with Garuda.

Return Goods Authorization (RGA Approval) Validity :

Once a return request is approved and an RGA Number is issued:

1. The customer must ship the product back to Garuda within 3 days from the date of approval.
2. Packages received without a valid Return Goods Authorization (RGA) Number or after the 3-day shipping deadline may be rejected.
   
   

Return Window

1. Standard Return Window :

1. Most Garuda products purchased through the official website are eligible for return within 7 days from the date of delivery.
2. Customers must initiate the return request within these 7 days if the product falls within the Eligibility for Returns.
3. No return request will be accepted beyond the standard 7-day period unless specifically approved by Garuda under exceptional circumstances.

2. Extended Return Window  (Selective Approval):

In certain cases, Garuda may offer an additional 3 days extension to the return window (making the maximum possible return period 10 days) for:

1. Verified logistics delays
2. Cases where remote diagnostics were conducted and required additional time for assessment.
3. Issues that require technical evaluation to confirm the defect
   
4. Exceptional cases at Garuda’s discretion
5. Approval for this extension is not automatic and must be requested by the customer.

Non-Returnable After Window Expiry

Once the return window expires, products can no longer be returned, but may still qualify for:

1. Warranty service (repair or part replacement)
2. Technical support
3. Paid repairs (in cases of customer-induced damage)
   

Return eligibility strictly closes after the applicable window expires unless explicitly extended by Garuda.

DISCLAIMER: For drones or controllers that store Personal Data, flight logs or images, the Customer must delete all personal data before returning the product. Garuda is not responsible for retrieving, storing, or protecting personal data left on returned products.

Transit Damage:
The e-commerce platform shall have the primary responsibility for the delivery of products. Therefore, any damage during transit shall be the responsibility of the platform handling the shipping.

Note: The rules of the E-Commerce Platform on return policies shown in the Product Page shall apply to the products.

 

REPLACEMENT POLICY 

Garuda is committed to ensuring an easy and transparent post-purchase experience for all its customers.  All customers must review the conditions below before requesting a replacement.

Eligibility for Replacement 

A product is eligible for replacement only if:

1. It falls within the replacement window displayed on the product page.
2. The product being replaced is the exact same model, variant, and configuration currently in stock with Garuda.
3. The original product is returned, inspected, and confirmed to meet all replacement criteria.
4. If the same product is unavailable, a replacement cannot be issued. In such cases, customers will receive a refund or an option to purchase a different model.
5. Replacements are processed only after Garuda receives and verifies the returned product.

Bulk Orders and B2B Orders are not covered under the replacement policy and shall only be covered under warranty.

Conditions Under Which a Replacement Is Accepted (within the Replacement Window) 

A customer may request a replacement if any of the following conditions apply: 

1. Physical Damage on Arrival: The product arrives dented, cracked, broken, or otherwise damaged.  The drone or accessories show structural damage upon unboxing.
   Note: Garuda will request unboxing photos/videos to validate physical damage claims.
2. Missing Parts or Accessories Batteries, propellers, chargers, cables, manuals, or any listed components are missing. The internal packing appears opened, resealed, or incomplete.
3. Product Not Matching Description:
   a) If you have received a different model, colour or version than the one ordered.
   b)The product received is an older model or mismatched accessories.
4. Product Defective or Not Functioning Properly
   Note: For technical issues, Garuda may arrange a remote troubleshooting session, or a technician evaluation (where service is available). If the issue persists after evaluation, a replacement will be provided.

The Quality Check and verification shall include, but not be limited to, serial number verification, propeller usage marks, battery cycle count, flight logs, packaging condition, unboxing videos and damage check of drone components and accessories.

Garuda shall bear shipping responsibility only if the Product is proven to be received in a damaged condition or if a different product is delivered. The Customer shall be fully responsible for shipping for any other reasons.

Conditions Under Which a Replacement Cannot Be Issued 

Garuda will reject a replacement request if: 

1. The product shows signs of negligent use, propeller marks, or scratches.
2. The drone is damaged due to crashes, water exposure or unauthorized repairs.
3. Serial numbers, labels, or warranty seals are tampered with or removed.
4. The product has already been replaced once earlier.
5. International orders are not replaceable but may be eligible for a refund within 7 business days of quality check and verification if damaged or defective.

How to Schedule for a Replacement 

1. Sign  in to your account in the e commerce platform
2. Access Your Orders on the Website.
3. Select the product you want to replace.
4. Select a reason for replacement.
5. All replacements require a Replacement Confirmation Authorization (RCA) approval Number, which will be sent to your registered Email ID. This RCA Number confirms that your replacement request has been authorized.
6. Enter the RCA Number generated to your registered email ID and verify the same in the Replacement page.
7. Await the Replacement Confirmation Authorization (RCA) approval sent to your registered Email ID.  
8. Once approved, ship the product within 30 days.

DISCLAIMER: Do not ship any product until you receive the official Replacement Confirmation Authorization (RCA) approval sent to your registered Email ID.

How to Obtain Your Replacement Confirmation Authorization (RCA) Number

1. To receive a Replacement Confirmation Authorization (RCA) Number, submit a replacement request through your account in the Replacement page.
2. Garuda’s support team will review the information and may contact you by mail for additional details, such as photographs, videos, serial number verification, or a brief description of the issue.
3. After the replacement is approved, Garuda will issue a Replacement Confirmation Authorization (RCA) Number along with shipping instructions via email ID registered with Garuda. 

Replacement Confirmation Authorization (RCA Approval) Validity :

Once a replacement request is approved and an RCA Number is issued:

1. The customer must ship the product back to Garuda within 3 days from the date of approval.
2. Packages received without a valid Replacement Confirmation Authorization (RCA) Number or after the 3-day shipping deadline may be rejected.
3. The Product shall be replaced within 7 days of quality check and verification. Quality check and verification shall be completed within 3-7 days from the receipt of the product at the manufacturing facility.

Replacement Window

Standard Replacement Window: 

1.  Garuda products purchased through the website are eligible for replacement within 7 days from the date of delivery.
2. Customers must initiate the replacement request within these 7 days if the product falls within the Eligibility for replacement.
3. No replacement request will be accepted beyond the standard 7-day period unless specifically approved by Garuda under exceptional circumstances.

Replacement After Window Expiry

Once the replacement window expires, products can no longer be replaced, but may still qualify for:

1. Warranty service (repair or part replacement)
2. Technical support
3. Paid repairs (in cases of customer-induced damage)

Replacement eligibility strictly closes after the applicable window expires unless extended by Garuda.

DISCLAIMER: For drones or controllers that store Personal Data, flight logs or images, the Customer must delete all personal data before returning the product for replacement. Garuda is not responsible for retrieving, storing, or protecting personal data left on returned products during replacement.

Transit Damage:
The e-commerce platform shall have the primary responsibility for the delivery of products. Therefore, any damage during transit shall be the responsibility of the platform handling the shipping.

 

REFUND POLICY

Garuda Aerospace (“Garuda”) aims to ensure a transparent and fair refund process for all customers. Refunds are issued strictly in accordance with the conditions outlined below.

1. Eligibility for Refund

A customer becomes eligible for a refund only under the following circumstances:

1.1. Refund After Return Approval
A refund will be issued only when:

1. The return request is approved by Garuda, and a valid Return Goods Authorisation (RGA) number is issued.
2. The returned product is received within the stipulated timeline.
3. The product passes Garuda’s Quality Check (QC) and verification.

1.2. When a Refund May Be Issued

Refunds are eligible in the following cases:

1. The product is proven to be damaged, defective, or missing parts upon delivery.
2. The customer received the wrong product/model/variant.
3. A replacement is not possible due to stock unavailability.
4. International orders (non-returnable) that are proven damaged or defective after QC.
5. Garuda approves a refund at its discretion in exceptional cases.

1.3. When a Refund Will NOT Be Issued

Refunds will not be provided if:

1. The product fails QC due to:
   a) Customer-induced damage (crash, water exposure, misuse)
   b) Burnt components, unauthorized repairs, or tampering
   c) Mismatched serial numbers, missing packaging/accessories
2. The return window has expired.
3. The product is non-returnable (e.g., consumables showing use, software-activated drones, custom-built products).
4. Bulk or B2B orders (covered only under warranty).

2. Refund Process

2.1. Steps for Refund

1. Customer initiates a return request on the Garuda platform.
2. Garuda verifies the request and issues an RGA number.
3. Customer ships the product within the 3-day validity period.
4. Garuda conducts QC and verification (3–7 business days).
5. Refund is processed if QC is approved.

2.2. Quality Check Parameters
Refund approval depends on verification of:

1. Serial numbers and warranty labels
2. Propeller usage marks
3. Battery cycle count
4. Flight logs
5. Unboxing video proof
6. Packaging and component integrity
7. Damage inspection

3. Mode of Refund

Refunds will be initiated only through the original mode of payment, such as:

1. Credit/Debit Card
2. Net Banking
3. UPI
4. Wallets

Note:
For Cash-on-Delivery (COD) orders (if applicable), the refund will be processed to the customer’s verified bank account or UPI ID after KYC confirmation.

4.    Refund Timeline

1. Garuda will process the refund within 7 business days after completion of QC and verification.
2. Actual credit to the account depends on the payment provider:
   a) Banks/UPI/Wallets: 5–7 business days
   b) Credit card issuers: 7–15 business days

Note: Garuda is not responsible for delays caused by banks or intermediaries.

5.    Deductions & Adjustments

Refund values may be subject to deductions in the following cases:

5.1.    Packaging or Accessory Loss

1. Missing or damaged accessories (batteries, propellers, chargers, manuals)
2. Missing original packaging, foam cutouts, or labels

5.2.    Damage or Usage Deductions

If partial damage or usage marks are found, Garuda may apply:

1. Re-stocking fee
2. Repair/part replacement charges
3. Depreciation charges based on battery cycles, flight logs, or wear indicators

5.3.    Logistics Charges

1. If the product is not damaged/defective, the customer bears the return shipping cost.
2. Shipping fee may be deducted from the refund in such cases.
3. Shipping charges are not refundable unless Garuda is at fault (wrong item/damaged delivery).

6.    Conditions for Full Refund

A full 100% refund is provided only if:

1. The delivered product was damaged or defective on arrival
2. The product received was incorrect
3. All components, packaging, and serial numbers match
4. Unboxing video clearly supports the claim
5. QC confirms no customer-induced damage

7.    Special Conditions

7.1.    International Orders

1. Non-returnable
2. Eligible for refund only if damaged/defective after QC
3. Refund timelines may vary due to cross-border payment processing

7.2.    Data Responsibility

Customers must delete all flight logs, personal data, images, and stored information before returning any device. Garuda is not liable for data recovery or misuse.

8.    Account Misuse and Abuse

Garuda reserves the right to:

1. Reject refund or return requests from accounts with abnormal/abusive patterns
2. Block or restrict accounts suspected of fraudulent return behaviour